Viabasis

Viabasis Terms of Service

This is a pilot version. Terms of Service revision 2026-09-14.2, in the acceptance bundle viabasis-pilot-legal-2026-09-14.2. The same bundle identifies the Privacy Policy and Data-Trust Statement revisions named beside the checkbox.
Effective date: 2026-09-14.

Applies to app.viabasis.com. How Viabasis handles your data in detail is in the Data-Trust Statement (https://app.viabasis.com/data-trust).

1. Acceptance

1.1 These terms are a contract between you and Manapar LLC, a Delaware limited liability company at 6614 Ave U, Unit #694, Brooklyn, NY 11234, United States ("we", "us"). We run Viabasis.

1.2 You accept them by ticking the box at first sign-in. We record the exact bundle identifier shown beside it. If you do not agree, do not continue.

1.3 You use Viabasis for a business and confirm you can bind it. "You" means you and that business.

1.4 The Privacy Policy (https://viabasis.com/privacy) and the Data-Trust Statement in the recorded bundle form part of these terms and are the whole agreement about the product. Our other pilot documents create no second acceptance.

2. The service

2.1 Viabasis is a quote-to-profit and season-money workspace for small group tour operators and travel advisors. It turns supplier quotes, budgets, contracts and invoices into priced trips, obligations and a money view.

2.2 An AI provider reads what you bring and proposes facts. You review them. A deterministic engine then recomputes the numbers and never calls an AI model. Some files are read without the AI provider.

2.3 Any number the system infers, rather than reads, is labelled as an assumption. Check every assumption. Outputs are drafts and need review by a qualified professional. Viabasis does not give pricing, legal, tax or accounting advice.

2.4 What Viabasis never does:

(a) It never executes payments and never sends money to anyone.

(b) It never sends email or messages to your suppliers or clients. It drafts text and, in this release, always leaves sending to you — you copy the text and send it from your own mailbox.

(c) It never sees or stores card numbers, payment emails or raw payment-processor webhook bodies.

2.5 You can start a free trial yourself. You enter your work email on the sign-in page, open the one-time link we email you, and accept these documents. Viabasis then creates one company workspace, and you are its owner. Before the workspace opens, Viabasis checks automatically that the details you give describe a travel business. If it cannot confirm this, a person reviews your request, and you hear from us by email within one business day. A public access request form remains available if you prefer to talk first; it creates no account. We may also invite a membership manually. We send no marketing email and no digest unless you opt in later.

3. Accounts

3.1 You sign in with a magic link. Anyone who controls your mailbox can sign in as you, so keep it secure, and tell us at [email protected] if someone uses your account without permission.

3.2 Each workspace belongs to one company. Do not run two companies in one workspace.

3.3 There is no self-service teammate invitation screen yet. Ask support to add or remove anyone else. You are responsible for what invited people do.

4. Acceptable use

4.1 Do not enter traveller or passenger personal data during the pilot. Viabasis has no passenger records.

4.2 Bring only content you have the right to process, including supplier quotes and supplier staff contact and bank details.

4.3 Do not probe, scrape, reverse engineer or overload the service, enter content designed to change how the AI behaves, abuse the AI quota, or use the service unlawfully.

4.4 Viabasis is for businesses. It is not for anyone under 18.

4.5 We may suspend an account that breaks this section. We tell you why, unless the law prevents it.

5. Your data and our data-processing terms

This section is our data-processing agreement with you where the law requires one, including under the GDPR, the UK GDPR and Brazil's LGPD. Ask at [email protected] for it as a standalone agreement.

5.1 Roles. For your account data (name, email, company name) we are the controller. For your workspace, your company is the controller and we are the processor. The workspace holds source text, extracted facts, trips, supplier contacts and confirmed supplier payment details, business rules, obligations and calendar, your company logo, saved questions and version history.

5.2 Where it goes. Pasted text, text read from ordinary Office files, pasted supplier replies, and PDF and image files go through our server to Anthropic, our AI provider, to be classified or read. Office-file bytes stay in your browser. We keep no PDF or image original after the response, and some files never reach the AI provider.

5.3 AI provider terms. Anthropic's commercial terms say API inputs and outputs are not used to train its models by default and are automatically deleted from its backend within 30 days, subject to its published exceptions. We do not submit your work as Anthropic feedback, do not opt it into training, and have no verified zero-data-retention arrangement. See Anthropic's retention policy and training policy.

5.4 No automated decisions. We make no automated decision about you that has a legal or similarly significant effect.

5.5 Where it lives. Your workspace is stored in a managed Postgres database in the United States. One company cannot read another company's data. We process it only to run the service, on your documented instructions, and as the law requires. These terms are your instructions.

5.6 Sub-processors. A sub-processor is a company we use to run Viabasis that handles your data for us. We use:

We tell you 30 days before we add one. You may object and end the contract.

5.7 International transfers. Some sub-processors process data in the United States. Where the law requires, we rely on the European Commission's Standard Contractual Clauses and, for the United Kingdom, the UK International Data Transfer Addendum.

5.8 Security and confidentiality. API keys stay on our servers, and we treat all source text as untrusted data. Telemetry records event names, counts, durations and statuses, not quote content. We run no third-party analytics, session replay or advertising cookies. Everyone on our side who can reach your data is bound by confidentiality, and only a small number of named administrators can reach it.

5.9 Breach notice and assistance. If we learn of a breach affecting your data, we tell you by email without undue delay and within 72 hours of learning of it. We tell you what we know at that time, even if our investigation is not finished. We help you answer data-subject requests within 10 business days, or sooner where your law requires.

5.10 Learning and test fixtures. We do not learn from your data across companies without your explicit consent, and then only in aggregate. We reuse a quote as a test fixture only if you consent to that quote, and we convert it to synthetic data first. Consent is per quote, never blanket.

5.11 Retention. We keep your workspace while your account is active, and delete it from the live database within 30 days after account deletion or written request. Telemetry is kept up to 12 months, AI-spend records up to 13 months, and each sub-processor sets its own. Every period is listed in the Data-Trust Statement (https://app.viabasis.com/data-trust).

5.12 Audit, rights and complaints. Once a year on written request, we give you what you reasonably need to check this section. You, and the people whose data you bring, can access, correct, export and delete data, complain to us at [email protected], and complain to your supervisory authority. The legal bases and the country contacts are in the Privacy Policy.

6. Fees, trial, paid continuation and cancellation

6.1 Trial and grace. Every new company workspace receives 14 days free, with no card. A 7-day saving grace then runs, so you can finish paying without losing work. We may extend a trial; the grace period moves with it.

6.2 Founding offer. USD 15 per month for the first 12 paid months from the day you first pay, through a Stripe Payment Link hosted by Stripe. The price excludes tax. Where tax applies, Stripe calculates it and adds it at checkout. After the first 12 paid months, the list price at that time applies. We tell you by email at least 30 days before the change, and you can cancel before it applies.

6.3 After you pay. Stripe processes your card. We check each payment and match it to your company before it becomes a paid entitlement. So that you are not locked out while we check, a signed paid event keeps an existing workspace saving for up to 72 hours from Stripe's event timestamp. While the check is open we show that review is pending and never ask you to pay again. If it does not finish in time, or does not match, the workspace returns to the reduced state in 6.5. Viabasis neither cancels nor refunds Stripe activity.

6.4 What keeps full access. Shared workspace changes, new AI runs and the other Viabasis tools are available during trial or grace, and while a payment check is open. They also continue while your company workspace has a manually matched paid subscription with a current reviewed paid-through date and no suspension. We suspend a paid entitlement only for a reviewed refund, a chargeback or dispute, delinquency, an invalidated paid period, or a breach of these Terms. Cancellation alone suspends nothing.

6.5 The reduced state. Otherwise you can still view, download, export and recover your work, and the other surfaces pause until continuation is restored.

6.6 Cancellation. Cancel renewal at any time by writing to [email protected] from your account email. Cancellation takes effect at the end of your current paid period, and you keep full access through it. No refunds, except where the law requires them.

7. AI usage quota and fair use

7.1 Each company has an AI spend quota. During the pilot it is USD 5 of AI spend per company per month, under a platform cap of USD 30 per month across all pilot companies. We can raise your quota on request.

7.2 When you reach the quota, or the AI provider is unavailable, the AI step stops until the next period, until we raise the quota, or until the provider returns. You never lose view, download, export or recovery of your stored data. Pasted text and text extracted in your browser from ordinary Office files are still read by a deterministic parser on our server, and the result tells you which path ran. PDF and image files cannot be read until the AI step is back.

7.3 Fair use means: extract the quotes you actually work with. Do not re-run the same quote to test the model, extract for third parties, or automate extraction. We may throttle an account that exceeds fair use, and we tell you when we do.

8. Availability and changes

8.1 Viabasis is a prototype. We aim for it to be available, but we make no uptime promise during the founding phase.

8.2 Early product, no freeze. Viabasis will keep changing in response to observed use. We give you notice before a material reduction in service, or before we use your data in a new way. We will not silently weaken an already accepted privacy or data-trust promise during your trial, grace or paid period.

8.3 We may change these terms with 30 days' notice by email. When a change needs renewed consent, Viabasis shows the new exact bundle and an authorized user must accept it before shared workspace changes continue. Continued use alone does not create an acceptance receipt.

9. Intellectual property and feedback

9.1 Your content stays yours. You give us a licence to host, process and display it, only to run the service for you. You may use the drafts it produces in your business, and you must check them.

9.2 The service, its code, design and documentation are ours. You get a non-exclusive, non-transferable right to use it under these terms.

9.3 If you give us feedback or ideas, you grant us a perpetual, worldwide, royalty-free licence to use them, with no duty to you. Optional feedback fields hold what you type, so leave out workspace content, traveller details, supplier information and prices.

10. Warranties and liability

10.1 The service is provided "as is", with no warranty that it is accurate, complete, fit for a particular purpose or error-free. Extraction can miss or misread facts. We are not liable for a decision you make from an output: a price you charge, a payment you make or an obligation you accept.

10.2 Our total liability is capped at the fees you paid us in the 12 months before the claim. If you paid nothing, the cap is USD 100. We are not liable for indirect, consequential or special losses, or for lost profit, revenue or data.

10.3 Nothing here limits liability the law does not allow us to limit, including fraud, death or personal injury caused by negligence.

10.4 You will cover any claim and cost we face because you brought content you had no right to process, or entered traveller data against section 4.1.

11. Termination and export

11.1 You may stop using Viabasis at any time. Ending a pilot, declining the founding offer or cancelling renewal does not itself delete the workspace; deletion is by email to [email protected] from your account address. We may end the contract with 30 days' notice, or at once if you break section 4.

11.2 Export. The product downloads your workspace as a JSON file, and support can send you a copy. The Data-Trust Statement states what the current export covers.

11.3 After a deletion request, or if we end the service, we delete your workspace under 5.11. Cancellation and the reduced state are not deletion requests. Sections 5, 9, 10 and 12 survive.

12. Governing law and general terms

12.1 These terms are governed by the law of the State of Delaware, United States, and disputes go to its courts. Mandatory rules in your country still apply where they cannot be excluded.

12.2 If a court finds one part unenforceable, the rest stays in force. If we do not enforce a right at once, we do not give it up. Neither side is liable for a failure outside its reasonable control.

12.3 We may transfer these terms to a company that buys our business or assets; you may not transfer them without our written agreement. We are independent businesses: these terms create no partnership, agency or employment.

13. Contact

Manapar LLC, 6614 Ave U, Unit #694, Brooklyn, NY 11234, United States. Email and legal notices: [email protected]. We reply within 1 business day.